Facilitator: Deborah Easton

Effective communication skills give you the power to achieve success in your supervisory role, as well as in all of your relationships. Influencing others to accept change, creating rapport among work teams and handling difficult conversations require choosing the most productive strategy for keeping the conversation on track and the personalities involved in sync. This program provides you the opportunity to assess communication strengths and weaknesses and to learn a variety of practical, powerful communication strategies that can be applied immediately on the job, with peers, subordinates and supervisors.

• Develop a communication style that generates trust in the workplace
• Improve listening skills
• Respond more effectively during difficult conversations
• Give clear directions to employees

Times available: Thursday, Feb. 28, 2013, 8:30 a.m. - 4:30 p.m., Twinsburg - $295