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Perpetuating Excellence in Customer Service
Start Date: 3/19/2013Start Time: 8:30 AM
End Date: 3/19/2013End Time: 4:30 PM
Event Description

Facilitator: Marvin Montgomery

Building relationships, you will learn how to perpetuate awareness of internal and external customer service throughout your organization and how to overcome barriers to internal and external communication, as well as how to sustain a positive attitude while solving problems and dealing with complaints. You also will learn how to WOW every customer and identify your Team Player Style within your customer service team.

Times available: Tuesday, March 19, 2013, 8:30 a.m.-4:30 p.m., Twinsburg - $295

Location Information:
Kent Campus

Off Campus
Contact Information:
Name: Corianne Kocarek
Phone: 330-672-8698
Email: ckocarek@kent.edu
This event is open to:
  • Faculty / Staff
  • Alumni
  • General Public

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