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Exceptional Service for All Generations
Start Date: 4/9/2013Start Time: 8:30 AM
End Date: 4/9/2013End Time: 4:30 PM
Event Description

Facilitator: Deborah Easton

Do you interact with several generations of internal and external customers?  Have you noticed how the expectations of one generation differ from another?  Do you have Baby Boomer customers who are upset by service providers who are fast, but fail to establish a warm relationship with them?  Are your customer service professionals often dismayed by customer reactions when they believe they just gave exceptional service? This highly engaging program is presented by the facilitator in the costume and language style of each generation, providing a unique learning experience.  The facilitator will explain the reasons for generational differences in defining good customer service. Participants will discuss potential necessary changes by employees and in organizational policy that will lead to enhancing exceptional customer service to various generations.

Times available: Tuesday, April 9, 2013, 8:30 a.m.-12:30 p.m., Twinsburg - $165

Location Information:
Kent Campus

Off Campus
Contact Information:
Name: Corianne Kocarek
Phone: 330-672-8698
Email: ckocarek@kent.edu
This event is open to:
  • Faculty / Staff
  • Alumni
  • General Public

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